Privacy Policy

Effective Date: 29 May 2025

Company Name: Evolve Wrap Ltd

Registered Address: 76 Brown St, Altrincham WA14 2ET

Phone: 07740 553770

1. Introduction

At Evolve Wrap Ltd, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and store your personal data when you interact with our business, whether online through our website, in person, via email, or over the phone.

We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect the following personal data when you interact with us:

Identity information: Full name, title
Contact information: Email address, phone number, home or billing address
Vehicle information: Vehicle make, model, registration number, photographs (for quoting, inspection, or warranty)
Payment information: Invoice details, payment method, transaction references (we do not store full card details)
Communications: Emails, messages, service requests, complaints or reviews
Technical data (from our website): IP address, browser type, device information, and cookies

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your order or booking
To issue invoices and collect payment
To contact you regarding appointments, quotes, service updates or warranty follow-ups
To maintain service records, including for warranty or insurance purposes
To improve our customer service and business operations
To meet legal and tax obligations
With your permission, to send occasional promotional emails or surveys

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Contractual necessity – to provide the services you have requested
Legitimate interest – to improve our services or respond to your enquiries
Legal obligation – for compliance with tax or other legal duties
Consent – for optional marketing communications

You may withdraw your consent at any time by contacting us at info@evolvewrap.co.uk.

5. Sharing Your Information

We will never sell or rent your personal data to third parties.

We may share data with:

Our payment service providers (e.g. Stripe or bank)
Accountants or legal professionals (where necessary for financial or legal compliance)
Vinyl or PPF suppliers (only when ordering specific materials for your vehicle)
Insurers or mediators (if required for damage, complaints, or warranty claims)

All third parties we use are required to respect your privacy and comply with applicable data protection laws.

6. Data Storage and Security

We take all reasonable steps to protect your personal data. Your information is stored securely using encrypted systems and is accessible only to authorised staff.

We retain data for no longer than necessary:

Booking and invoice records: Up to 7 years (for legal and tax reasons)
Communications and service notes: Up to 3 years after your last interaction
Warranty-related data: As long as the warranty remains valid

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request the deletion of your data (where applicable)
Object to or restrict processing of your data
Request data transfer to another provider
Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@evolvewrap.co.uk.

8. Cookies & Website Tracking

Our website may use cookies to improve user experience and collect anonymous analytics. You can disable cookies in your browser settings if you prefer.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy policies or content of those sites. Please check their policies before submitting your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or business updates. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy, or how we handle your data, you can contact us at:

Email: info@evolvewrap.co.uk
Phone: 07740 553770
Website: https://www.evolvewrap.co.uk

If you're unsatisfied with our handling of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk